Last updated: October 18, 2026
We want you to love your order. Here's how our 30-Day Guarantee works.
1. Damaged, defective or wrong item (30 days)
If your order arrives damaged, defective, incomplete or different from what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. In most cases you won't need to send the item back.
2. Changed your mind (14 days)
You can return an item within 14 days of delivery if it is unused, clean and in its original condition. Contact us first and we'll send you the return address and instructions. Return shipping is paid by the customer, and items sent back without contacting us first can't be processed.
3. Refunds
Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a few more days to appear on your statement. For returns, the refund is issued once we receive and check the item.
4. Canceling an order
You can cancel your order free of charge before it ships. Contact us as soon as possible; once the order has shipped, the return options above apply.
5. Lost packages
If your order doesn't arrive, see the "Lost or late packages" section of our Shipping Policy: we'll reship or refund it.
6. Need help?
Please reach out through our Contact page before opening a dispute with your bank or PayPal. We answer every message and can usually solve it faster.